Questions people ask before their first visit
Short answers from our front desk. If yours is not here, call or text and a receptionist will answer within minutes during office hours.
Getting started
How do I book a first appointment?
Book online, call (385) 236-4500, or text the same number. Tell us what you are looking for and which insurance you have, and we match you with a clinician.
How soon can I be seen?
Most people see someone within a week. See who is available this week.
How do I choose a therapist?
We have more than 80 clinicians. Browse profiles by office and specialty on our team page, or call or text and tell a receptionist what you are looking for. They know every clinician and match people all day.
What if it is not a good fit?
Tell us. Switching clinicians within Arcadia is easy and common, and your records move with you.
Do I need a referral?
Usually not. If your plan asks for one, we tell you when we check your benefits.
What if I am in crisis right now?
We are not an emergency service. Call or text 988, the Suicide and Crisis Lifeline, any time, or call 911. Then call us to set up care.
Cost and insurance
How much does a session cost?
With in-network insurance, your copay or coinsurance, which we confirm before your first visit. Without insurance, $175 for the first session and $165 for each session after that.
Which insurance do you take?
SelectHealth, Regence, PEHP, University of Utah Health Plans, Deseret Mutual, EMI Health, Medicare, Medicaid and more. Not every clinician takes every plan, so tell us yours and we match you. See every plan we accept.
Will you check my benefits?
Yes. Text us a photo of your card or enter it when you book, and we verify coverage before you come in.
Do you take Aetna or Cigna?
We are out of network with Aetna and Cigna today. Many plans pay back part of the cost of out-of-network therapy, and we give you a superbill to submit to your plan.
What if my plan is not on the list?
You can see us as self-pay. If your plan has out-of-network benefits, we give you a superbill so you can ask your plan to pay you back.
Do you offer a sliding scale?
No. Without insurance, $175 for the first session and $165 for each session after that.
Sessions
What happens at the first visit?
Your clinician asks what brought you in, what you want to change, and a little history. You leave with a plan and a next appointment if you want one.
How many sessions will I need?
Most people book a standing weekly time for about twelve sessions. The first few are for understanding what is going on and setting goals, relief usually shows up in the middle, and the later sessions make it stick. You can stop or change at any point. Read what to expect, session by session.
How often will we meet?
Most people do best with a standing weekly time, so when you book we offer to hold the same day and time for you. Nothing is locked in.
How long is a session?
Most sessions are about 50 minutes. Your clinician tells you if yours runs differently.
What should I bring?
Your insurance card and ID. Intake forms arrive by email from our client portal before the visit.
What if I need to change or miss an appointment?
Call or text us as early as you can and we will find a new time. Your standing time stays yours. If you have a question about fees for a missed or changed appointment, ask us when you book.
Do you offer medication management?
Ask us when you call or text and we will tell you what is available. If medication might help, your clinician can coordinate with your doctor or a prescriber.
Telehealth
Can I do sessions by video?
Yes, anywhere in Utah through our secure client portal, and some clinicians can also see clients in California, Idaho, Iowa, Minnesota, Oregon, South Dakota and Wyoming. Most insurance plans cover telehealth the same as in person.
Do I have to be in Utah?
Usually. You need to be in a state where your clinician can see you during each video session. Most of our clinicians see clients in Utah; a few can also see clients in California, Idaho, Iowa, Minnesota, Oregon, South Dakota or Wyoming.
What do I need for a video session?
A phone, tablet or computer with a camera, a steady connection, and a private place to talk. You join through our client portal.
Kids, teens and couples
Do you see children?
Yes, including play therapy. A parent attends the first visit. Each clinician’s profile lists the ages they see, and the age filter on our team page shows who sees children.
Are teen sessions private?
Mostly. Your clinician explains at the first visit what stays between them and your teen and what parents are told.
Do you see couples and families?
Yes. Many of our clinicians see couples, and many see families. Each profile lists who they work with. If your partner is not ready, you can start on your own.
Do you offer groups?
Yes, from time to time. See current groups and how to join.
Privacy
Is what I say in therapy confidential?
Yes, within the limits the law sets, such as when someone’s safety is at risk. Your clinician explains those limits at the first visit.
Will my information be shared?
Not without your written permission, except where the law requires it. If you use insurance, your plan receives what it needs to pay the claim.
Is texting you private?
Texting is for scheduling and quick questions. Please keep health details out of texts; your clinician talks those through with you in session.
Practical
What are your hours?
Monday to Thursday 8 am to 9 pm and Friday 8 am to 6 pm. Lindon and Sandy are also open Saturday 8 am to 4 pm; Lehi is closed on Saturday. Evening and Saturday appointments fill first, so book early.
Where are your clinics?
Lehi, Lindon and Sandy, plus telehealth in Utah and seven more states. Each clinic page has the address, hours and directions.
How do I reach the client portal?
Log in to our client portal here to fill in your intake forms and join video sessions.
Do you see clients in languages other than English?
Yes. We have clinicians who offer sessions in Spanish, Portuguese, French and Indonesian. Call or text and we will match you.
